Due to the different characteristics of different products, Shenzhen Black Gold provides different after-sales service commitments for different product failures as follows:
Product Type Service Commitment Main Terms
IP series products providing free on-site service within three months
Campus network product line providing free on-site service within three months, free upgrade when new version is available within 1 year
Metropolitan area network product series providing free on-site service within half a year, free upgrade when new version is available within 1 year
The dongle has a one-year warranty and the replacement dongle module is a product replacement, not covered by the warranty or free upgrade.
(The term is calculated from the date of receipt of the product, and the service only covers the solution provided by Shenzhen Black Gold products.)
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